Setelah menerima kupon free access internet for 1 night dari receptionist hotel, aku segera berselancar di dunia maya…. Trima kasih gratisannya… ^_^
Aku pun membuka emailku yang dah beberapa hari ga kubuka selama perjalananku dari samarinda ke jakarta. Hmhm… karena acara masih break, daripada bosen n ngantuk (maklum, sampe malem) mending browsing.. right? Email pun kubuka. Setelah puas baca2, aku sign off. Tapi gak lama kuputuskan untuk sign in kmbali ke email yahoo-ku tadi.
Upsss… apa yang terjadi??? Emailku ga bisa kubuka!! Katanya passwordnya salah! Padahal aku ga pernah ganti tu password smenjak sign off barusan.. Kucoba pake pengenalan data diri buat ngereset password pun ga bisa! Panik?? Iya..! Tapi gak lama kepanikanku dah rada reda mengingat kepanikan tidak membuahkan solusi.
Setelah berulang kali mencoba dan ternyata masih ga bisa juga. Akhirnya Sabtu pagi aku memutuskan untuk mengirimkan email ke customer servicenya Yahoo.. Tanpa kamus, dengan apa adanya aku buat sebuah email berbahasa Inggris ke Yahoo..

Dear Yahoo..
Last night (about 14 hours ago), i opened my yahoo acount: vina_ayune@yahoo.com
After i had signed off from that email, I decided to sign in back. But suddenly, i can’t get in. They said that i have a wrong ID account or password. I’ve tried for many times to signed in..but still.. it
didn’t work. N then i try to find out my password by using the common procedure when we forget our password: by giving information about our birthday, location, n postal code. But stil didn’t work..
I don’t know what have happend.. why i can’t open my email. I really sure that i haven’t changed my password..
Yahoo..please give me back my account.. I really need it. I’ve used it for more than 6 years.. N i have made it as my main email account..

I really need your help. Thank you..

Wedew…. Englishnya kacau bgt yak?? Yah..gpp lah.. dari pada aku harus kehilangan email andalanku Dua hari kemudian..sesampainya aku di meja kerjaku,aku buka email baruku (di Yahoo juga) yang kugunakan untuk mengirim pesan ke CS-nya Yahoo tadi.. Tapi sebelumnya, aku dah nyoba masuk ke email yang sebelumnya trouble, ke-lock ga bisa kebuka itu. Dan… alhamdulillah dah bisa sign in ^_^
Kubuka pesan yang berasal dari CS Yahoo. Hoho..ternyata mereka masih mengerti isi emailku meski Englishnya berantakan ya… Ini kira2 isi pesannya:

Hello,

Thank you for contacting Yahoo! Customer Care.

I appreciate the opportunity to address your report regarding Account
Security. My goal is to provide you the best service possible,
especially when it comes to safeguarding your account. I’ve sent you
this auto-generated response as confirmation that my team has received
your report and also to provide you with information dealing with the
most common Account Security questions.

INVALID PASSWORD:
If you are unable to login to your Yahoo! account due to an invalid
password error please visit:

http://help.yahoo.com/l/us/yahoo/edit/id_password/edit-10.html

CHANGE YOUR PASSWORD:
If the above information did not assist you, please attempt to request a
new password. Remember that our team may not reset your password or
remind you of your current password.

To change your password:
1.  Sign in to your Yahoo! account using your current password by
signing in on any of Yahoo!’s personalized services (such as My Yahoo!,
Yahoo! Mail, etc.)
..
STILL HAVING TROUBLE?

If you have followed the directions above, and are still unable to
obtain a new password for your account or feel that your account may
have been compromised, please reply to this email with the following
information you supplied during your Yahoo! registration.
..
PROTECTING THE PRIVACY AND SECURITY OF YOUR ACCOUNT:

..
If you received an email impersonating Yahoo! and would like to report
it please visit http://help.yahoo.com/l/us/yahoo/mail/original/abuse.html.
If you have already been tricked into giving your password, please visit
http://help.yahoo.com/l/us/yahoo/security/general.html and supply as
much detail as possible.

For more information visit:

http://security.yahoo.com/password_scams.html

I understand this email contains a wealth of information. It is my hope
that this email has been of great assistance to you. If you have found
that your Account Security issue was not addressed within this message
or if you are trying to reach another area of Yahoo! support, please
reply to this email and include a brief description of the problem you
are encountering. I am happy to assist you in any way I can or send your
email to the appropriate support area.

Thank you again for contacting Yahoo! Account Services.

Regards,

[daripada kalian bosen mbacanya, yg g penting sngaja ak delete]

Hehe..karena emailku dah bisa kebuka..mangkanya aku ga terlalu serius banget baca email balesannya.. Yah..intinya mah, mereka dah baikin emailku..dan skrng dah bisa aku pake lagi. Alhamdulillah… perasaan lega bgt email dah balik. Soalnya gimana ya..sperti yg dah ak ungkapkan d emailku ke Yahoo, tuh email andalanku bgt semenjak aku mengenal dunia internet. Klo sampe ilang.. innalillahi… ckckck.. ya gpp sehh.. paling harus bikin email baru, masukkin phone book baru yg sblmnya pasti dah ada ratusan..trus krm kbr k tmn2 klo emailku ganti.. gabung ke milis2 lagi.. mmbuang milis kantor krna dsitu aku single moderator (klo moderatornya aja emailnya ke block, brarti tuh milis ga bisa nambah2 orang lg dunk??). Haha..ribet yak??
Satu hal yang aku ambil hikmah dari peristiwa ini..aku belajar untuk ga panik klo ada masalah.. Yup, pelajaran yang aku dapatkan dari seorang atasanku ketika beberapa hari sebelumnya aku panik bgt karena ada msalah dgn tugasku ke Jakarta..
Saat itu beliau hanya bilang sambil tersenyum: “Gitu aja panik..gampang, tinggal ubah ST n tiket pulangnya aja kan?”.
Pikirku: “Justru ituuu….” sambil panik dalam hati krna wkt itu dah sore n bsk pagi dah harus take off dr samarinda. Tapi ga lama aku nyadar: “Iya ya..gitu aja kok panik.. ;p ”
Sungguh saran yang simple, tapi cukup membuat rasa panikku merada..
Terima kasih atas hikmah kali ini Ya Allah… ^_^

*masalahku skrng..aku harus bikin balasan ucapan trima kasih ke Yahoonya..wkwkwk…English lagi..

This entry was posted on Monday, February 23rd, 2009 at 2:46 am and is filed under Current Affairs. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.